FAQs
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  • ✓   When was JITF Water Infrastructure Ltd founded?

    JWIL was established on 26th Oct 2006. It is registered with the Registrar of Companies in New Delhi.

  • ✓   Is JITF Water Infrastructure publically listed?

    The company has started the proceedings for public listing as per governing rules of SEBI. It should be listed shortly.

  • ✓   Where are the company headquarters?

    The company’s head quarters are at Jindal ITF Centre, 28 Shivaji Marg, New Delhi 110015.

  • ✓   Who owns the water rights?

    The right to use water from lakes, rivers or ground water sources is granted by the State governments and their designated agencies. Water utilities do not own the water. Their role is to collect, treat and distribute high-quality water in a reliable manner. In most states the actual water rights are held in public trust and local water utilities are allowed to remove the water from a source (river, ground, lake) with permission from a governing body. For providing this service, water utilities generally charge a certain amount per litre for the water.

  • ✓   What does the water industry look like?

    There are community water systems that service millions of people residing in urban centers and as few as small residential developments in non-annexed areas. The water industry is broken down into two main segments - the utility segment usually controlled by respective urban local bodies/municipal corporations, and the general services segment with private sector developments in and around corporations.

  • ✓   What is the difference between a publicly owned and a privately owned System?

    Public systems are owned and operated by the Water supply Departments/Municipal Corporations/urban local bodies of cities or towns they service and are under the management of the Corporation/ ULB. Private systems, ranging from small associations that provide service to as few as a dozen families to large corporations that own several water service providers, are operated, and sometimes owned, by private-sector companies. Whether public or private, all water utilities must abide by the strict water quality standards established by the CPHEEO, as well and state and local regulations.

  • ✓   What is the difference between the water utility segment and the general services segment?

    Public Water utilities are responsible for supplying water services for about 85-95% of the population, with private companies serving the balance population. Privately owned companies range from small business enterprises to large corporations. In some areas, Public-Private partnerships have been formed between private-sector companies and municipalities to handle water treatment, delivery and wastewater services. The general services segment includes the building and operating of water and wastewater utility systems, system repair services, lab services, sale of water infrastructure and distribution products. Jindal Water participates in both the water utility and general services segments of the business.

  • ✓   What is the average monthly consumption of a typical household?

    One person consumes an average of 140-180 litres per capita per day based on supplies maintained by respective water supply authority.

  • ✓   Where can I apply for a new service connection?

    You can apply at any of our business areas nearest your Municipal Corporations Wards. You can also ask help from your Cooperator/ Water Supply/ Hydraulic Engineer in your area about application, inquiries, and any problems on your water and services.

  • ✓   How do I apply for a new service connection?

    First, you need to fill-up an application form, which you can get from any of our business area offices or Municipal Corporation (MC) Zonal in your area. Prepare the following documents for submission together with your accomplished application form: 1. Proof of ownership/proof of residency or billing. 2. Certificate building/sanitary & plumbing permit 3. Right-of-way (as needed) 4. Special power of attorney (for representatives) 5. Any other requirement as per state bylaws/ municipal corporation You will also have to pay a corresponding fee along with your application. However, the fee is already part of the installation cost. The fee is not refundable except when MC denies the application. The business area office or MC will inform you of the status of your application. Upon approval, you will be scheduled for installation.

  • ✓   Can we drink water from the tap?

    The water that comes out of our filtration plants is safe and 100% potable and is delivered to your homes via several hundreds of kilometers of mains and pipelines. While water may be contaminated when being distributed because some of these pipes may be very old and may have leaks and intrusions, we test the water at various points and take every measure to protect its safety. However, for the safety against chance contamination for municipal bodies, it is advised in current milieu to boil the supplied water or use a mini water treatment unit before consuming.

  • ✓   What causes water contamination?

    Causes of Contamination are:- 1. Leaks in the pipes: Soil and groundwater may seep into leaking pipes especially when the pressure is low. 2. Rust in old pipes: Rust often gives the water a reddish or yellow stain. 3. Booster pump: The use of booster pumps creates more pressure in the pipes. This pressure can suck dirt into the pipes and contaminate the water. Booster pumps should never be connected directly after the water meter. The pump will draw in more water and reduce the supply in the community. It is also one of the leading causes for intrusion as its high pressures often draw in more than water through leaking and old pipes. 4. Illegal connections: These connections are not well constructed and will cause soil and mud to seep in. You must report any suspected illegal connections to Call Center Hotline of MC anytime. 5. Badly maintained tanks and water storage facilities: These are breeding grounds for serious contaminants so it is important that you clean your tanks regularly.

  • ✓   What is JITF Aquasource (JAS) doing to protect our water from getting contaminated?

    Everyday, JAS takes water samples from all over the MC Zones. We test the samples to verify your water’s safety. If there are any problems in the samples, we immediately trace the system for contamination and we flush and clean the lines to protect your health. JAS is working to rehabilitate and modernize the water system so we can guard against water contamination and give you safer, cleaner water right out of your tap. In case of any suspected contamination or less than clear water, boil your drinking water and contact us the soonest time possible.

  • ✓   Who can I call if I have problems with water?

    Please contact us through our Call Center adjoined with respective Corporations or direct help lines. If you think your water might be contaminated, you can also ask help from your primary health center, your municipal health officer or the Department of Health.

  • ✓   Where does our water come from?

    JITF Aquasource is dependent on raw water supplies to be provided by the Municipal Corporations as per our Agreement. The water in turn is sourced from Dams in adjoining places by respective Corporations, as per the agreement between Corporations and PHED/ Water Supply Departments/ Water Resources Departments. Other possible sources of water are groundwater allowed to be used by the Corporations to supplement the supplies.

  • ✓   Where does the water get treated?

    The water is treated at the respective Water Treatment and Filtration Plants in pre-designated locations within Municipal Corporations. Water that comes from Treatment plants is pure drinking water that is regularly checked and certified by the Municipal Corporations/ Department of Health.

  • ✓   My friends get their water two hours before we do, why can’t we have water at the same time?

    Water distribution is affected by distance. Areas closer to the pumping station get their water earlier. It takes time for water to reach all the areas of distribution. However, based on the availability of raw water and consumption patterns, attempts are being made to supply water on 24x7 basis.

  • ✓   Why do people down the street get very strong water pressure while our water pressure is weak?

    Elevation affects water pressure. Gravity will always cause water to seek the lowest level so water still has to build up pressure to reach the higher areas. This is why we can drain water from our sink and why low-lying areas are prone to flooding. The shorter water hours caused by the summer or dry season sometimes prevents the system from building up enough pressure to bring water to the high areas. Jindal Aquasource is working hard to balance the system so we can get enough water to all our customers in the wards/ zones. This means we have to close off the supply in some areas so we can deliver to other areas.

  • ✓   Who runs the wastewater treatment plant?

    Highly trained, experienced, certified treatment plant operators employed by the JITF Aquasource are on duty 24x7, to oversee treatment plant processes, and to react promptly to any unusual condition. Many controls of treatment processes are highly automated requiring a great deal of technical expertise. Other processes require manual controls which rely on the operators frequent physical presence to observe conditions and make adjustments. Weekends, holidays, and at the wee hours of the morning...operators are carefully monitoring every aspect of the facility.

  • ✓   How reliable is the treatment facility?

    Reliability at the JITF Aquasource Wastewater Treatment Facility is very high. The plant is staffed 24 hours a day with operators who are able to respond to any situations that arise. Critical treatment processes are designed with redundant equipment, which means that if a mechanical or electrical component fails, a spare is waiting to take its place. Mechanical and electrical staff members are on-call 24 hours a day in case of a failure that requires their immediate assistance. Maintenance staff aggressively care for the equipment to predict and prevent breakdowns, further adding to the reliability of the facility.

  • ✓   How is the quality of treated wastewater ensured?

    Our on-site instrumentation provides information and records data on wastewater quality around the clock. Information is collected and stored automatically in a database for evaluation by our operational process specialists. Samples are collected and analyzed by certified laboratory technicians in our on-site, State-certified laboratory. This information is also added automatically to our operational database. Independent laboratories periodically verify quality as well.

  • ✓   How is wastewater treated in India?

    Wastewater treatment facilities in the India receive wastewater from domestic and industrial sources, sometimes including stormwater runoff. Using a combination of physical, chemical, and biological processes, these facilities treat wastewater to levels that meet stringent national standards which are designed to protect public health and the biological integrity of receiving waters. Although, the complexity of the processes may vary, there are four basic stages including primary treatment, secondary treatment, tertiary treatment, and disinfection/discharge.

  • ✓   How does wastewater treatment in the India differ from US, Europe and other countries?

    The flow scheme of wastewater treatment plants is basically the same for all countries.

  • ✓   What is water reuse and recycling?

    Water reuse is a process that uses highly treated wastewater in place of potable or drinking water for various purposes including: landscape and agricultural irrigation; heating and cooling; industrial processing; wetland habitat creation, restoration and maintenance; and groundwater recharge. The majority of states in India have NOT established criteria or guidelines for the beneficial use of recycled water.

  • ✓   What is "point source" pollution?

    Point source pollution originates from a specific locale, such as a factory discharge pipe. Point source pollution is typically easy to locate and control.

  • ✓   What is "non-point" source pollution?

    Non-point source pollution comes from various land use practices, air pollutants, and sewer overflows -- plus daily human activity. It is harder to control non-point sources of pollution. An example includes excess farm and lawn nutrients moving throughout the soil and into the groundwater, or the pollutants enter local waters directly through runoff during heavy rains, causing dangerous algal blooms.

  • ✓   What are biosolids and biosolids recycling?

    Biosolids are a safe and beneficial resource composed of essential plant nutrient and organic matter that is recovered from the treatment of domestic sewage in a wastewater treatment facility. Biosolids can be recycled and applied as fertilizer to improve and maintain productive soils and to stimulate plant growth. Farmers and gardeners have been recycling biosolids for ages. Biosolids are also used to fertilize gardens and parks and to reclaim mining sites. They are carefully monitored and must be used in accordance with regulatory requirements.